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Refund & Return Policy

General Terms

  • Please retain the invoice and all product accessories during the warranty period and bring them to the authorized agent when using the warranty.
  • Products sold are purchased from the local market and we are not manufacturers. In case of a product malfunction, please contact the agent for repair or replacement.
  • Warranty periods vary from product to product, from 14 days to lifetime warranty. Please confirm the warranty period.
  • A factory reset will be performed before the customer receives the device. The company is not responsible for iCloud on Apple devices. The device is delivered without it and the company is not related to any iCloud problems.


  • Returns can be made within 14 days from the date of purchase if the item is in its original condition (new) and the product is in its original condition (no breakage – explanation – scratch – etc …) and with all product accessories.
  • In the event of a clear malfunction due to a manufacturing defect in the product during the warranty period from the date of purchase, the product will be replaced based on the agent’s report of the defect and the product will be returned or replaced to the customer.
  • In the event of a malfunction in the product during the warranty period from the date of purchase, the product will be delivered to the agent through us and the specified period for extracting the report is returned to the product agent.
  • In case of refunding the value of the product, the refund method will be the same as the payment method.
  • The customer can refund the amount that he actually paid as recorded and specified in the sales invoice.
  • The customer has the right to replace the item with another of the same value as stated on the invoice.

The warranty does not cover malfunctions resulting from:

    1. Exposure of the product to breakage or scratching.
    2. Misuse or exposure of the device to high voltage or liquids.
    3. Attempting to open or repair the device outside authorized service centers.
    4. Using non-original batteries or accessories.